
We have been using it for a while, but the problem persists, and we are still waiting for someone to help.

The customers are annoyed, and we lose business. We can even log into the account with our Shopify Store ID. The APP Support is gone from IOS and ANDROID ALL OF A SUDDEN. Now the reconfirmation Link does not work in the case of COD.
WHATSAPP APP FREE FOR FREE
For free it might be acceptable but nothing more than that. Although, my whatsapp API it's approved!!! I'm still waiting for the resolution of the problem, but they stopped getting back to my emails and anyway meanwhile black friday is gone! Completely unreliable and unprofessional service. Even worst, I've realised that those few customers who actually received the promo message, received it from a different whatsapp number than mine.

Well, I run again the campaign as they suggested and this time once again only 80 customers receive my message. Fair enough, I upgraded to the entreprise plan (which is the most expensive). Than they also told me that I was on the "growth plan" and as such, I wouldn't be able to contact all 5000 users as the growth plan is up to 1000.

After that, they told me that it was a technical error which they would have fixed in 2 hours. I contated the support which told me first that it was because my FBM was not verified (not true as my FBM is verified). Once the template issue was solved, I decided to run the campaign and imagine what? out of more than 5000 users just 70 received the message. Contacted the technical team who at last managed to solve the issue. template creation was painful as it was appearing an error which didn't allow me to actually create a template. I wanted to run a campaign for Black Friday in order to inform all of my customers of the promo and I run into several upsetting and ruther frustrating technical issues with Whatsapp: 1.
